Unplanned ADSL Network Outage - BELLA VISTA, NSW

Old, inactive threads
Post Reply
AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by AroshJ » Tue May 09, 2017 1:41 pm

Location Affected: BELLA VISTA, NSW

Event Start : 09-05-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier estimates the issue will be investigated on or before 16/05/2017.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by AroshJ » Tue May 09, 2017 11:00 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by AroshJ » Wed May 10, 2017 10:42 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by AroshJ » Fri May 12, 2017 10:13 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

P Hewavitharana
Exetel Staff
Posts: 128
Joined: Fri May 29, 2015 3:53 pm
Location: Colombo

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by P Hewavitharana » Sun May 14, 2017 9:43 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by nilushid » Sun May 14, 2017 10:40 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by shehanw » Mon May 15, 2017 10:55 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by AroshJ » Mon May 15, 2017 10:43 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by shehanw » Tue May 16, 2017 10:25 am

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by AroshJ » Tue May 16, 2017 10:39 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by NIrmitha » Wed May 17, 2017 1:58 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by nilushid » Wed May 17, 2017 10:26 pm

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by NIrmitha » Thu May 18, 2017 1:07 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by NIrmitha » Fri May 19, 2017 2:07 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Amila Fernando
Forum Admin
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Post by Amila Fernando » Fri May 19, 2017 10:29 pm

Update:

This outage is still ongoing.

Due to mass service disruptions ETR has been extended.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply