Unplanned ADSL Network Outage - COMO, NSW - In progress

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Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Unplanned ADSL Network Outage - COMO, NSW - In progress

Post by Nathanael S » Thu Jun 15, 2017 7:47 pm

Event Notification

Location Affected: COMO, NSW
Event Start Time: 15/06/2017 07:06 AEST

Products Impacted: ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - COMO, NSW - In progress

Post by NIrmitha » Fri Jun 16, 2017 12:24 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 710
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - COMO, NSW - In progress

Post by nilushid » Fri Jun 16, 2017 10:54 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - COMO, NSW - In progress

Post by shehanw » Sat Jun 17, 2017 9:52 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - COMO, NSW - Restored

Post by rehanj » Sun Jun 18, 2017 9:59 am

Update

This outage has now been restored.

Please power reboot your modems/routers and test the service.

Exetel apologizes for any inconvenience this may have caused.

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