Unplanned ADSL Network Outage - South East QLD

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eromala
Exetel Staff
Posts: 163
Joined: Fri Mar 13, 2015 10:09 pm
Location: Austrailia

Unplanned ADSL Network Outage - South East QLD

Post by eromala » Sun Aug 13, 2017 4:07 pm

Location Affected: South East QLD

Event Start : 11/08/2017 Around 20:52:24

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 700
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - South East QLD

Post by nilushid » Mon Aug 14, 2017 10:44 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - South East QLD

Post by shehanw » Tue Aug 15, 2017 11:09 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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