Unplanned Fiber Network Outage - Multiple Suburbs - NSW

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nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fiber Network Outage - Multiple Suburbs - NSW

Post by nilushid » Mon Aug 14, 2017 7:41 pm

Location Affected: Multiple Suburbs - NSW

Event Start : 14-08-2017

Products Impacted: Fiber

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Fibre break at Chester Hill.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned Fiber Network Outage - Multiple Suburbs - NSW

Post by shehanw » Tue Aug 15, 2017 11:25 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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