Unplanned ADSL Network Outage - SUFFOLK PARK, NSW

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AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Unplanned ADSL Network Outage - SUFFOLK PARK, NSW

Post by AroshJ » Fri Aug 25, 2017 4:06 pm

Location Affected: Multiple Suburbs - SUFFOLK PARK, NSW

Event Start : 25-08-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

nilushid
Exetel Staff
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - SUFFOLK PARK, NSW

Post by nilushid » Sat Aug 26, 2017 12:36 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - SUFFOLK PARK, NSW

Post by HimaJ » Sun Aug 27, 2017 10:35 pm

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.

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