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Unplanned Network Outage - Burdell - QLD - In progress

Posted: Sat Sep 16, 2017 9:01 pm
by HimaJ
Location Affected: Burdell - QLD

Event Start : 15-09-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Re: Unplanned Network Outage - Burdell - QLD - In progress

Posted: Sun Sep 17, 2017 10:59 pm
by HimaJ
Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.