Unplanned Fibre Network Outage - Toowoomba, QLD

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stevecJ
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Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Unplanned Fibre Network Outage - Toowoomba, QLD

Post by stevecJ » Wed Sep 20, 2017 11:47 am

Location Affected: Toowoomba,QLD

Event Start : 14-09-2017

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience packet loss and high latency to random destination IPs.

Root cause : Still investigating.

Estimated Resolution : No estimated time of resolution at the moment.

Exetel apologies for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Toowoomba, QLD

Post by HimaJ » Sun Sep 24, 2017 10:58 pm

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.

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