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Unplanned ADSL Network Outage - National

Posted: Tue Oct 24, 2017 3:56 pm
by nilushid
Location Affected: National

Event Start : 24-10-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Tue Oct 24, 2017 10:34 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Wed Oct 25, 2017 10:20 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Wed Oct 25, 2017 10:22 pm
by AroshJ
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Thu Oct 26, 2017 10:39 pm
by AroshJ
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Fri Oct 27, 2017 10:17 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Mon Oct 30, 2017 9:51 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Tue Oct 31, 2017 9:36 am
by shehanw
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Wed Nov 01, 2017 10:44 pm
by AroshJ
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Thu Nov 02, 2017 10:43 pm
by AroshJ
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Fri Nov 03, 2017 10:29 pm
by AroshJ
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Sat Nov 04, 2017 3:35 pm
by shehanw
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Sun Nov 05, 2017 9:28 pm
by HimaJ
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Mon Nov 06, 2017 2:37 pm
by NIrmitha
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - National

Posted: Thu Nov 09, 2017 4:04 pm
by NIrmitha
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.