Unplanned Fiber Network Outage - Multiple suburbs , NSW

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eromala

Unplanned Fiber Network Outage - Multiple suburbs , NSW

Post by eromala » Mon Oct 30, 2017 10:47 am

Update;

Location Affected: Multiple suburbs around Tamworth, NSW

Event Start : 29-10-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fiber Network Outage - Multiple suburbs , NSW

Post by rehanj » Mon Oct 30, 2017 12:36 pm

Update:

Outage is still ongoing.

Root Cause : Damaged Fibre Cable

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fiber Network Outage - Multiple suburbs , NSW

Post by rehanj » Mon Oct 30, 2017 3:42 pm

Update:

Outage is still ongoing. Some affected services will gradually begin working as the wholesale supplier continues rectifying the damaged Fibre Cable.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fiber Network Outage - Multiple suburbs , NSW

Post by NIrmitha » Mon Oct 30, 2017 6:14 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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