Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by shehanw » Fri Nov 03, 2017 10:54 am

Event Notification,

Location Affected: Multiple suburbs, NSW

Event Start : 01-11-2017

Products Impacted: Fibre (HFC)

Additional Information: Most customers in the above mentioned area may experience browsing issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Fri Nov 03, 2017 5:15 pm

Update

A temporary fix has been applied to minimize the number of impacted services.

Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Fri Nov 03, 2017 9:05 pm

Update

The service impact is not limited to NSW but multiple states.

A temporary fix has been applied to minimize the impact.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Fri Nov 03, 2017 10:30 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by shehanw » Sat Nov 04, 2017 3:47 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 210
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by HimaJ » Sun Nov 05, 2017 9:32 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Mon Nov 06, 2017 12:42 pm

Update:

Outage is still ongoing.
Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Mon Nov 06, 2017 10:34 pm

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by shehanw » Tue Nov 07, 2017 9:41 am

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Tue Nov 07, 2017 10:24 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Wed Nov 08, 2017 12:13 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Wed Nov 08, 2017 10:52 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Thu Nov 09, 2017 5:41 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by nilushid » Thu Nov 09, 2017 10:04 pm

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

eromala
Exetel Staff
Posts: 163
Joined: Fri Mar 13, 2015 10:09 pm
Location: Austrailia

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by eromala » Fri Nov 10, 2017 10:01 am

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

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