Event Notification,
Location Affected: Multiple suburbs, NSW
Event Start : 01-11-2017
Products Impacted: Fibre (HFC)
Additional Information: Most customers in the above mentioned area may experience browsing issues.
Root cause : Still Investigating
Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.
Once the outage has been restored kindly power cycle your modem/ router and test the service.
Exetel apologies for any inconvenience this may have caused.
Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update
A temporary fix has been applied to minimize the number of impacted services.
Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
A temporary fix has been applied to minimize the number of impacted services.
Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
-
AroshJ
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update
The service impact is not limited to NSW but multiple states.
A temporary fix has been applied to minimize the impact.
Exetel apologizes for any inconvenience this may have caused.
The service impact is not limited to NSW but multiple states.
A temporary fix has been applied to minimize the impact.
Exetel apologizes for any inconvenience this may have caused.
-
AroshJ
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update:
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update:
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update:
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update:
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
-
AroshJ
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
-
AroshJ
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
-
AroshJ
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
-
eromala
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update,
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Most of the services are online after the temporary fix.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.