Unplanned ADSL Network Outage - Caloundra, QLD

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AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Unplanned ADSL Network Outage - Caloundra, QLD

Post by AroshJ » Fri Nov 03, 2017 1:57 pm

Event Notification,

Location Affected: Caloundra, QLD

Event Start : 03-11-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience browsing issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Post by AroshJ » Fri Nov 03, 2017 10:33 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Post by shehanw » Sat Nov 04, 2017 3:43 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Post by HimaJ » Sun Nov 05, 2017 9:36 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Post by NIrmitha » Mon Nov 06, 2017 2:32 pm

Update

This outage has been restored.

Please reboot your modems/routers.

Exetel apologizes for any inconvenience caused.

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