Unplanned ADSL Network Outage - Caloundra, QLD

[AroshJ]

Event Notification,

Location Affected: Caloundra, QLD

Event Start : 03-11-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience browsing issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

[AroshJ]

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

[shehanw]

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

[HimaJ]

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

[NIrmitha]

Update

This outage has been restored.

Please reboot your modems/routers.

Exetel apologizes for any inconvenience caused.