Unplanned Fibre Network Outage - Jordan Springs, NSW

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned Fibre Network Outage - Jordan Springs, NSW

Post by shehanw » Sat Nov 04, 2017 11:24 am

Event Notification,

Location Affected: Jordan Springs, NSW

Event Start : 04-11-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Post by HimaJ » Sat Nov 04, 2017 8:54 pm

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.

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