Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress

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HimaJ
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Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress

Post by HimaJ » Sat Nov 04, 2017 9:46 pm

Location Affected: Kaleen - ACT

Event Start : 04-11-2017

Products Impacted: ADSL and PSTN

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Post by HimaJ » Sun Nov 05, 2017 9:25 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
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Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Post by NIrmitha » Mon Nov 06, 2017 2:44 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): 06/11/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
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Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Post by AroshJ » Mon Nov 06, 2017 10:37 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): 06/11/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.

shehanw
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Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Post by shehanw » Tue Nov 07, 2017 9:50 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Extended to 08/11/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Post by AroshJ » Tue Nov 07, 2017 10:35 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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