Possible Fibre Network Outage - AVELEY, WA - In progress

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AroshJ
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Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Possible Fibre Network Outage - AVELEY, WA - In progress

Post by AroshJ » Wed Nov 08, 2017 8:45 pm

Event Notification,

Location Affected: Aveley, WA

Event Start : 08-11-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience browsing issues.

Root cause : Still Investigating

Exetel apologies for any inconvenience this may have caused.

nilushid
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Posts: 699
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by nilushid » Fri Nov 10, 2017 9:45 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by NIrmitha » Sat Nov 11, 2017 5:47 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by AroshJ » Sat Nov 11, 2017 10:28 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by AroshJ » Sun Nov 12, 2017 10:38 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

shehanw
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Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by shehanw » Mon Nov 13, 2017 11:30 am

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by AroshJ » Mon Nov 13, 2017 10:43 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 699
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by nilushid » Tue Nov 14, 2017 10:24 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by NIrmitha » Wed Nov 15, 2017 4:12 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by AroshJ » Wed Nov 15, 2017 10:53 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Post by NIrmitha » Thu Nov 16, 2017 4:27 pm

Update

Outage is successfully restored now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible Fibre Network Outage - AVELEY, WA - Restored

Post by NIrmitha » Fri Nov 17, 2017 11:44 am

Update

Outage is successfully restored now.

Root cause : There was an MTU issue between the site and the core router which supplier has fixed now.

Kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

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