Unplanned Corporate Fibre Network Outage - Optus - NSW

Old, inactive threads
Post Reply
Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned Corporate Fibre Network Outage - Optus - NSW

Post by Amila Fernando » Tue Nov 14, 2017 9:42 am

Event Notification

Location Affected: NSW
Event Start Time: 14/11/2017

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Corporate Fibre Network Outage - NSW

Post by Amila Fernando » Tue Nov 14, 2017 12:45 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Rashmika
Exetel Staff
Posts: 119
Joined: Fri Jan 23, 2015 11:26 am
Location: Australia

Re: Unplanned Corporate Fibre Network Outage - NSW

Post by Rashmika » Tue Nov 14, 2017 2:35 pm

Update.

- Issue is still being investigated.
- Technician has already been dispatched to the site.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Corporate Fibre Network Outage - NSW

Post by Amila Fernando » Tue Nov 14, 2017 4:40 pm

UPDATE

- Supplier technician is on site & working on it at the moment.
- Our wholesale supplier is unable to provide us with an estimated time of resolution. (ETR)

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Corporate Fibre Network Outage - Optus - NSW

Post by Amila Fernando » Tue Nov 14, 2017 5:24 pm

UPDATE

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply