Unplanned ADSL Network Outage -Multiple Suburbs, WA

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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Unplanned ADSL Network Outage -Multiple Suburbs, WA

Post by NIrmitha » Wed Nov 15, 2017 9:55 am

Event Notification

Location Affected: Multiple Suburbs, WA

Event Start : 14-11-2017

Products Impacted: ADSL

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Exetel apologies for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage -Multiple Suburbs, WA

Post by NIrmitha » Wed Nov 15, 2017 12:12 pm

Update

Supplier is still investigating the root cause.

Apologies for any inconvenience caused.

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unplanned ADSL Network Outage -Multiple Suburbs, WA

Post by KavindaS » Wed Nov 15, 2017 7:50 pm

Update
---------

Our supplier advises that the outage has been successfully restored.

Root cause : Faulty network switch port.

Kindly power reboot your modem/ router and test the service.

Exetel apologies for any inconvenience caused.

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