Unplanned Fiber Network Outage - Wandi , WA

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nilushid
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Location: sydney

Unplanned Fiber Network Outage - Wandi , WA

Post by nilushid » Thu Nov 16, 2017 7:45 pm

Location Affected: Wandi , WA

Event Start : 16-11-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

NIrmitha
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Re: Unplanned Fiber Network Outage - Wandi , WA

Post by NIrmitha » Thu Nov 16, 2017 7:57 pm

Update

There is intermittent service interruption in Wandi (Honeywood) due to the power issues affecting Network Equipment.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR

shehanw
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Location: Australia

Re: Unplanned Fiber Network Outage - Wandi , WA

Post by shehanw » Fri Nov 17, 2017 10:33 am

Update,

This outage seem to have rolled back.

Investigations are being carried out by our engineers for a quick resolution.

Most customers may experience intermittent service during this incident.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

nilushid
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Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fiber Network Outage - Wandi , WA

Post by nilushid » Fri Nov 17, 2017 10:15 pm

Update

There is intermittent service interruption in Wandi (Honeywood) due to the power issues affecting Network Equipment.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR

AroshJ
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Posts: 378
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Location: Sri Lanka

Re: Unplanned Fiber Network Outage - Wandi , WA

Post by AroshJ » Sat Nov 18, 2017 10:39 pm

Update

The outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologize for any inconvenience this may have caused.

AroshJ
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Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fiber Network Outage - Wandi , WA

Post by AroshJ » Sun Nov 19, 2017 9:57 pm

Update

The outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologize for any inconvenience this may have caused.

eromala
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Location: Austrailia

Re: Unplanned Fiber Network Outage - Wandi , WA

Post by eromala » Mon Nov 20, 2017 1:30 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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