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Possible Fibre Network Outage - SA and NT - In progress

Posted: Sat Nov 18, 2017 6:50 pm
by AroshJ
Event Notification,

Location Affected: Multiple Suburbs, SA and NT

Event Start : 18-11-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience slow speed issues.

Root cause : Still Investigating

Exetel apologies for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - SA and NT - In progress

Posted: Sat Nov 18, 2017 10:40 pm
by AroshJ
Some services are back to normal speed and our supplier is in the process of investigating the matter.

Root cause : Still Investigating

Exetel apologies for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - SA and NT - In progress

Posted: Sun Nov 19, 2017 10:01 pm
by AroshJ
Most of the services are back to normal speed and our supplier is in the process of investigating the matter.

Root cause : Still Investigating

Exetel apologies for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - SA and NT - In progress

Posted: Mon Nov 20, 2017 5:24 pm
by shehanw
Most of the services are back to normal speed and our supplier is in the process of investigating the matter.

Root cause : Still Investigating

Exetel apologies for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - SA and NT - Restored

Posted: Tue Nov 21, 2017 7:24 pm
by NIrmitha
Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.