Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

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rehanj
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Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

Post by rehanj » Sat Nov 25, 2017 10:30 am

Event Notification

Location Affected: BIGGERA WATERS and surrounding Suburbs, QLD

Event Start Time: 25/11/2017 AM

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

Post by AroshJ » Sat Nov 25, 2017 9:32 pm

Update

Supplier technicians are on-site and working on the situation.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

Post by shehanw » Sun Nov 26, 2017 12:54 pm

Update

Supplier technicians are on-site and working on the situation.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

Post by AroshJ » Sun Nov 26, 2017 9:27 pm

Update

Supplier technicians are on-site and working on the situation.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

Post by rehanj » Mon Nov 27, 2017 9:24 am

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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