Possible ADSL Network Outage - Multiple Suburbs, WA

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AroshJ
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Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Possible ADSL Network Outage - Multiple Suburbs, WA

Post by AroshJ » Sun Nov 26, 2017 3:40 pm

Event Notification

Location Affected: Multiple Suburbs, WA

Event Start Time: 26/11/2017 AM

Products Impacted : ADSL

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Post by AroshJ » Sun Nov 26, 2017 9:32 pm

Update

The possible outage situation is still ongoing. Our supplier network engineers are currently working on this issue.

Root cause : Still Investigating

Exetel apologize for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Post by shehanw » Mon Nov 27, 2017 11:13 am

Update

The possible outage situation is still ongoing. Our supplier network engineers are currently working on this issue.

Root cause : Still Investigating

Exetel apologize for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Post by AroshJ » Mon Nov 27, 2017 9:56 pm

Update

Most of the services are currently online and our supplier is yet to provide us an update about this incident.

Exetel apologize for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Post by AroshJ » Tue Nov 28, 2017 9:58 pm

Event Notification,

Most of the services are currently online and our supplier is yet to provide us an update about this incident.

Exetel apologize for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Post by NIrmitha » Wed Nov 29, 2017 6:00 pm

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

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