Unplanned Outage - Incoming calls to 0244XX numbers failing

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anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Unplanned Outage - Incoming calls to 0244XX numbers failing

Post by anurangaf » Tue Dec 05, 2017 12:09 pm

Event Notification

Services Affected: 0244 XXX XXX

Event Start Time: 05/12/2017 10:00am

Products Impacted : VoIP

Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is an outage affecting a certain exchange/area.

Root cause : Still being investigated

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Post by anurangaf » Tue Dec 05, 2017 4:13 pm

Update

Outage confirmed by our wholesale supplier.

Location affected: Nowra Exchange

ETR (Estimated time of resolution): No ETR.

Exetel apologizes for any inconvenience this may have caused.

Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues from other carriers.

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Post by anurangaf » Wed Dec 06, 2017 11:08 am

Update

Outage has been successfully restored by carriers involved.

Root cause: Power outage and cable damage due to a fire at an exchange.

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