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Unplanned Outage - Incoming calls to 0244XX numbers failing

Posted: Tue Dec 05, 2017 12:09 pm
by anurangaf
Event Notification

Services Affected: 0244 XXX XXX

Event Start Time: 05/12/2017 10:00am

Products Impacted : VoIP

Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is an outage affecting a certain exchange/area.

Root cause : Still being investigated

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Posted: Tue Dec 05, 2017 4:13 pm
by anurangaf
Update

Outage confirmed by our wholesale supplier.

Location affected: Nowra Exchange

ETR (Estimated time of resolution): No ETR.

Exetel apologizes for any inconvenience this may have caused.

Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues from other carriers.

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Posted: Wed Dec 06, 2017 11:08 am
by anurangaf
Update

Outage has been successfully restored by carriers involved.

Root cause: Power outage and cable damage due to a fire at an exchange.