Unplanned ADSL Network Outage - Kariong, NSW

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rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - Kariong, NSW

Post by rehanj » Sun Dec 24, 2017 3:58 pm

Location Affected: Kariong, NSW

Event Start : 23-12-2017, 15:37 AEDT

Products Impacted: Telstra

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Kariong, NSW

Post by rehanj » Sun Dec 24, 2017 4:04 pm

Update

Estimated Resolution : 29-12-2017 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - Kariong, NSW

Post by NIrmitha » Mon Dec 25, 2017 11:10 am

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Kariong, NSW

Post by nilushid » Mon Dec 25, 2017 7:33 pm

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Kariong, NSW

Post by nilushid » Tue Dec 26, 2017 10:02 pm

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - Kariong, NSW

Post by NIrmitha » Thu Dec 28, 2017 12:06 pm

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Faulty filter at the exchange

Apologies for any inconvenience caused.

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