Unplanned ADSL Network Outage - Kariong, NSW

[rehanj]

Location Affected: Kariong, NSW

Event Start : 23-12-2017, 15:37 AEDT

Products Impacted: Telstra

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

[rehanj]

Update

Estimated Resolution : 29-12-2017 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused

[NIrmitha]

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

[nilushid]

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

[nilushid]

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

[NIrmitha]

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Faulty filter at the exchange

Apologies for any inconvenience caused.