Possible Fibre Network Outage - Nowra - NSW

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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Possible Fibre Network Outage - Nowra - NSW

Post by NIrmitha » Wed Dec 27, 2017 6:09 pm

Location Affected: Nowra : NSW

Event Start : 27-12-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible Fibre Network Outage - Nowra - NSW

Post by NIrmitha » Thu Dec 28, 2017 8:49 am

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Power issue at the exchange

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service

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