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Possible Fibre Network Outage - Nowra - NSW

Posted: Wed Dec 27, 2017 6:09 pm
by NIrmitha
Location Affected: Nowra : NSW

Event Start : 27-12-2017

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

Re: Possible Fibre Network Outage - Nowra - NSW

Posted: Thu Dec 28, 2017 8:49 am
by NIrmitha
Update

Our supplier advises that the outage has been successfully restored.

Root cause : Power issue at the exchange

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service