Location Affected: Multiple Suburbs, NSW
Event Start : 05-01-2018
Products Impacted: Fibre
Additional Information: Most customers in the above mentioned area may experience connectivity issues.
Root cause : Still Investigating
Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.
Once the outage has been restored kindly power cycle your modem/ router and test the service.
Exetel apologizes for any inconvenience this may have caused
Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Unplanned Fibre Network Outage - Multiple Suburbs, NSW
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Exetel Support Portal
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Exetel Support Portal
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Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update
Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut
Exetel apologizes for any inconvenience this may have caused.
Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut
Exetel apologizes for any inconvenience this may have caused.