Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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stevecJ
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Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by stevecJ » Fri Jan 05, 2018 11:07 am

Location Affected: Multiple Suburbs, NSW

Event Start : 05-01-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Fri Jan 05, 2018 3:32 pm

Update

Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut

Exetel apologizes for any inconvenience this may have caused.

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