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Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri Jan 05, 2018 11:07 am
by stevecJ
Location Affected: Multiple Suburbs, NSW

Event Start : 05-01-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Fri Jan 05, 2018 3:32 pm
by NIrmitha
Update

Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut

Exetel apologizes for any inconvenience this may have caused.