Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC

Old, inactive threads
Post Reply
NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC

Post by NIrmitha » Thu Jan 11, 2018 2:26 pm

Event Notification

Location Affected: Melbourne - Adelaide

Event Start Time: 11th January 2018

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have cause

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Post by NIrmitha » Thu Jan 11, 2018 7:36 pm

Update
The field engineers have confirmed the fibre has been damaged by excavation work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Post by AroshJ » Thu Jan 11, 2018 10:01 pm

Update

Repair work is ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Post by nilushid » Fri Jan 12, 2018 8:44 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Post Reply