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Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC

Posted: Thu Jan 11, 2018 2:26 pm
by NIrmitha
Event Notification

Location Affected: Melbourne - Adelaide

Event Start Time: 11th January 2018

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have cause

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Posted: Thu Jan 11, 2018 7:36 pm
by NIrmitha
Update
The field engineers have confirmed the fibre has been damaged by excavation work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Posted: Thu Jan 11, 2018 10:01 pm
by AroshJ
Update

Repair work is ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Posted: Fri Jan 12, 2018 8:44 am
by nilushid
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.