Exetel customer help forum

Event Notification

Location Affected: Melbourne - Adelaide

Event Start Time: 11th January 2018

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have cause

Update
The field engineers have confirmed the fibre has been damaged by excavation work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Repair work is ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.