Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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nilushid
Exetel Staff
Posts: 710
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by nilushid » Tue Jan 30, 2018 7:47 pm

Location Affected: Multiple Suburbs, NSW

Event Start : 30-01-2018

Products Impacted: NSW

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by NIrmitha » Wed Jan 31, 2018 12:23 pm

Update

Outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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