Unplanned Network Outage - Multiple Suburbs, NSW & VIC

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nilushid
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Location: sydney

Unplanned Network Outage - Multiple Suburbs, NSW & VIC

Post by nilushid » Thu Feb 01, 2018 6:52 pm

Location Affected: Multiple Suburbs, NSW & VIC

Event Start : 01-02-2018

Products Impacted: ADSL, PSTN & Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Fibre Break between Sydney To Melbourne

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

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nilushid
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Location: sydney

Re: Unplanned Network Outage - Multiple Suburbs, NSW & VIC

Post by nilushid » Thu Feb 01, 2018 10:38 pm

Update:

The outage is still ongoing. However, the supplier has applied a temporary fix to minimize the number of services affected. Most of the service has been restored. Please restart your devices and check the service.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR for the permanent fix.

Root cause : Fibre Break between Sydney To Melbourne

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Network Outage - Multiple Suburbs, NSW & VIC

Post by rehanj » Fri Feb 02, 2018 9:58 am

Update:

The outage is still ongoing, however, the supplier has applied a temporary fix to minimize the number of services affected. Most of the services have now been Restored. Please restart your devices and check the service.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR for the permanent fix.

Root cause : Fibre Break between Sydney To Melbourne

Exetel apologizes for any inconvenience this may have caused.

AroshJ
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Posts: 378
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Location: Sri Lanka

Re: Unplanned Network Outage - Multiple Suburbs, NSW & VIC

Post by AroshJ » Fri Feb 02, 2018 10:09 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

IsuruB
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Posts: 268
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Network Outage - Multiple Suburbs, NSW & VIC

Post by IsuruB » Mon Feb 05, 2018 3:04 pm

AroshJ wrote:Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
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