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Unplanned Major Network Outage-Multiple Suburbs, NSW & VIC

Posted: Fri Feb 09, 2018 1:03 pm
by nilushid
Location Affected: Multiple Suburbs, NSW & VIC

Event Start : 09-02-2018

Products Impacted: All Voice and Data

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused

Re:Unplanned Major Network Outage-Multiple Suburbs,NSW & V

Posted: Fri Feb 09, 2018 10:25 pm
by AroshJ
Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologies for any inconvenience this may have caused.

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Posted: Sat Feb 10, 2018 9:13 am
by rehanj
Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Posted: Sat Feb 10, 2018 10:00 pm
by AroshJ
Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Posted: Sun Feb 11, 2018 8:47 am
by rehanj
Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Posted: Sun Feb 11, 2018 10:12 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Posted: Mon Feb 12, 2018 10:11 am
by rehanj
Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.