Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Old, inactive threads
Post Reply
IsuruB
Exetel Staff
Posts: 265
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by IsuruB » Mon Feb 12, 2018 2:11 pm

Locations Affected: Logan Reserve & Waterford, QLD

Event Start : 12-02-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by AroshJ » Mon Feb 12, 2018 10:32 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologies for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by rehanj » Tue Feb 13, 2018 9:08 am

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by AroshJ » Tue Feb 13, 2018 10:01 pm

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Post Reply