Unplanned Fibre Network Outage - Multiple Suburbs, NSW & ACT

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rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs, NSW & ACT

Post by rehanj » Tue Feb 13, 2018 9:49 am

Location Affected : Pacfic Bondi, Mayfair & Antil, NSW & ACT

Event Start : 13-02-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW &

Post by NIrmitha » Tue Feb 13, 2018 7:13 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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