Unplanned Network Outage - Multiple Suburbs, NSW

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IsuruB
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Posts: 265
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Sun Mar 04, 2018 2:46 pm

Locations Affected : Auburn, Strathfield, Homebush, Homebush West, Homebush Bay, Lidcombe, Sydney Olympic Park, Strathfield West, Silverwater & Campsie.

Event Start : 04-03-2018

Products Impacted: Fibre, ADSL & PSTN.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Cable burnt and damaged inside power authority tunnel of Ausgrid.

Estimated Resolution : NO ETR as Ausgrid is assessing hazardous gas situation to know when it will be safe to haul new cable under tunnel.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

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nilushid
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Location: sydney

Re: Unplanned Network Outage - Multiple Suburbs, NSW

Post by nilushid » Sun Mar 04, 2018 9:08 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Network Outage - Multiple Suburbs, NSW

Post by rehanj » Mon Mar 05, 2018 9:06 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause: Cable burnt and damaged inside power authority tunnel of Ausgrid.

Action Taken: Ausgrid is assessing hazardous gas situation to know when it will be safe to haul new cable under tunnel.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Network Outage - Multiple Suburbs, NSW

Post by rehanj » Mon Mar 05, 2018 1:50 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause: Cable burnt and damaged inside power authority tunnel of Ausgrid.

Action Taken: Access to the site has been arranged and Fibre technicians will be on site this afternoon to fix the cable

Exetel apologizes for any inconvenience this may have caused.

AroshJ
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Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Mon Mar 05, 2018 10:30 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause: Cable burnt and damaged inside power authority tunnel of Ausgrid.

Action Taken: Access to the site has been arranged. We are waiting for more information re arranged technician visits.

Exetel apologizes for any inconvenience this may have caused.

shehanw
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Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned Network Outage - Multiple Suburbs, NSW

Post by shehanw » Tue Mar 06, 2018 10:30 am

Update

Our supplier advises that the outage has been successfully Restored.

Action Taken : Ausgrid Power is back safely all services should be restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.

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