Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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IsuruB
Exetel Staff
Posts: 269
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Wed Mar 21, 2018 8:49 am

Locations Affected : Multiple Suburbs

Event Start : 21/03/2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still under investigation.

Estimated Resolution : The supplier is unable to provide us with an ETR at this stage

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by AroshJ » Wed Mar 21, 2018 10:34 pm

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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