Unplanned Corporate Fibre Network Outage - Optus- VIC

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Amila Fernando
Exetel Staff
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned Corporate Fibre Network Outage - Optus- VIC

Post by Amila Fernando » Tue Apr 24, 2018 10:13 am

Event Notification

Location Affected: VIC

Event Start Time: 24/04/2018 09:45 AM AEST

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Amila Fernando
Exetel Staff
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned Corporate Data Network Outage - Optus- VIC

Post by Amila Fernando » Tue Apr 24, 2018 10:18 am

Amila Fernando wrote:
Tue Apr 24, 2018 10:13 am
Event Notification

Location Affected: VIC

Event Start Time: 24/04/2018 09:45 AM AEST

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Amila Fernando
Exetel Staff
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Corporate Fibre Network Outage - Optus- VIC

Post by Amila Fernando » Tue Apr 24, 2018 10:47 am

UPDATE

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

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