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Possible Fibre Network Outage - Multiple Suburbs , QLD

Posted: Fri May 18, 2018 7:41 pm
by nilushid
Event Notification

Location Affected: Multiple Suburbs , QLD

Event Start Time: 18/05/2018

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience a complete disruption or dropouts on the connection.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

Re: Possible Fibre Network Outage - Multiple Suburbs , QLD

Posted: Sat May 19, 2018 5:53 pm
by judep
Issue is now successfully Resolved.

Root Cause: Awaiting for supplier Report for Outage

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.

Re: Possible Fibre Network Outage - Multiple Suburbs , QLD

Posted: Sun May 27, 2018 11:04 am
by blanes
Still getting huge slowdowns and disconnects last week up until Friday here inBrisbane.

Now we just getting periods where very slow yesterday. So is there still a problem somewhere ?

I made a thread several days ago but got no response from Exetel staff yet.

Re: Possible Fibre Network Outage - Multiple Suburbs , QLD

Posted: Sun May 27, 2018 10:09 pm
by KrishanK
blanes wrote:
Sun May 27, 2018 11:04 am
Still getting huge slowdowns and disconnects last week up until Friday here inBrisbane.

Now we just getting periods where very slow yesterday. So is there still a problem somewhere ?

I made a thread several days ago but got no response from Exetel staff yet.
Kindly note that all the outages occurred are being restored and currently there are no ongoing outages effecting any Exetel Services.

Hence if you are experiencing any kind of technical difficulty with your service feel free to drop an email to residentialsupport@exetel.com.au for us to assist you further with regards to that.

Exetel do apologize for any inconvenience caused.