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Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Posted: Thu May 24, 2018 8:56 am
by shehanw
Event Notification

Location Affected: Bendigo, Geelong and Thornbury, VIC

Event Start Time: 24/05/2018 07.15 AEST

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Posted: Thu May 24, 2018 10:38 am
by shehanw
Event Notification

Location Affected: Multiple Suburbs, VIC

Products Impacted : Fibre

Root cause : A switch at the data center is down.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Posted: Thu May 24, 2018 11:49 am
by shehanw
Event Notification

This outage has been successfully Restored.

Root cause : A switch at the data center is down.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Posted: Thu May 24, 2018 4:38 pm
by shehanw
Event Notification

It appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Posted: Thu May 24, 2018 10:37 pm
by tharmesk
Event Notification

Most of the services are online however it appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Posted: Sat May 26, 2018 9:26 am
by Dhilshan
Update

Our Engineers have advised that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.