Unplanned Fibre Network Outage - Pakenham, VIC

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned Fibre Network Outage - Pakenham, VIC

Post by shehanw » Mon May 28, 2018 11:02 am

Locations Affected: Pakenham, VIC

Event Start : 28-05-2018 around 10:30 AEST

Products Impacted: Fibre

Additional Information: The supplier has confirmed the most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Post by AroshJ » Mon May 28, 2018 10:54 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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