Unplanned ADSL Network Outage - Multiple Suburbs, QLD

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tharmesk
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Location: Sydney

Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by tharmesk » Tue May 29, 2018 8:33 pm

Event Notification

Location Affected: Multiple Suburbs, QLD

Supplier - Optus

Event Start Time: 28/05/2018

Products Impacted : ADSL

Additional Information: Some customers in the above mentioned area may experience complete disruption (No authentication) to the internet service

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
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Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by IsuruB » Wed May 30, 2018 9:42 am

Event Notification

It appears most services have come online during the evening hours yesterday (29/05).

We are following up with the Wholesale Supplier on the root cause of the outage.

Kindly try power cycling your modem/ router if issues are still experienced. Apologies for the inconvenience caused.

dilump
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Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by dilump » Wed May 30, 2018 10:44 pm

Event Notification

We are currently waiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates once it becomes available from our wholesale supplier.

Exetel apologize for the inconvenience caused.

rehanj
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Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by rehanj » Thu May 31, 2018 9:34 am

Update

We are currently waiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates once it becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

dilump
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Posts: 40
Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by dilump » Thu May 31, 2018 10:30 pm

Update

We are still awaiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

Dhilshan
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Posts: 232
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by Dhilshan » Fri Jun 01, 2018 9:04 am

Update

We are still awaiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

tharmesk
Exetel Staff
Posts: 65
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by tharmesk » Fri Jun 01, 2018 11:09 pm

Update

We are still awaiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by IsuruB » Sat Jun 02, 2018 8:50 am

Update

Our wholesale supplier is yet to update us on the root cause of the outage, even though services now seem to be online.

We will provide further updates as soon as they becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

nilushid
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Location: sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by nilushid » Sat Jun 02, 2018 10:09 pm

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by IsuruB » Sun Jun 03, 2018 9:01 am

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.

KrishanK
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Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by KrishanK » Sun Jun 03, 2018 10:42 pm

Update:

Most of the services which were effected with the outage, are currently up and running. However we are currently awaiting a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available. Exetel do apologize for any inconvenience caused and your patience is much appreciated in this situation.

tharmesk
Exetel Staff
Posts: 65
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by tharmesk » Mon Jun 04, 2018 11:26 pm

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.

tharmesk
Exetel Staff
Posts: 65
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by tharmesk » Tue Jun 05, 2018 10:46 pm

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.

nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Post by nilushid » Thu Jun 07, 2018 3:10 pm

Update

Our supplier advises that the outage has been successfully restored and all the services are online and working.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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