Unplanned Fibre Network Outage - Townsville and Cairns, QLD

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned Fibre Network Outage - Townsville and Cairns, QLD

Post by shehanw » Thu May 31, 2018 9:46 am

Event Notification,

Location Affected: Townsville and Cairns, QLD

Start time of event: 31/05/2018 09:00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

dilump
Exetel Staff
Posts: 40
Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Townsville and Cairns, QLD

Post by dilump » Thu May 31, 2018 11:03 pm

Update

Outage has been restored.

We are able to see the service have come online.

Apologies for any inconvenience caused.

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