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Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Posted: Thu May 31, 2018 10:10 am
by shehanw
Event Notification,

Location Affected: Multiple suburbs in QLD

Start time of event: 31/05/2018 09:00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Posted: Thu May 31, 2018 11:16 pm
by dilump
Update

We are currently waiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates once it becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Posted: Fri Jun 01, 2018 9:40 am
by Dhilshan
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.