Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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rehanj
Exetel Staff
Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by rehanj » Fri Jun 01, 2018 3:42 pm

Event Notification,

Location Affected: Multiple Suburbs, NSW

Start time of event: 01/06/2018, 14:17 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause : Transmission failure

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by tharmesk » Fri Jun 01, 2018 10:55 pm

Update: Service outage is still ongoing.

Estimated Resolution: The supplier is unable to provide us with an ETR at this stage.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 268
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Sat Jun 02, 2018 9:17 am

Update

Our supplier advises that the outage has been successfully restored.

Root cause was identified as a fibre cable break which has now been rectified.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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