Unplanned ADSL Network Outage - Oakleigh East, VIC

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IsuruB
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Location: Sydney

Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by IsuruB » Sat Jun 02, 2018 9:54 am

Event Notification

Location Affected: Oakleigh East, VIC.

Event Start Time: 01/06/2018 approximately 04:26 PM.

Products Impacted : ADSL.

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

ETR : Our Supplier cannot provide an Estimated Time of Resolution at this time.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by nilushid » Sat Jun 02, 2018 9:46 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 269
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by IsuruB » Sun Jun 03, 2018 8:55 am

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 04/06/2018.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
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Location: Sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by tharmesk » Mon Jun 04, 2018 11:22 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
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Location: Sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by Dhilshan » Tue Jun 05, 2018 8:58 am

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by tharmesk » Tue Jun 05, 2018 10:39 pm

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by Dhilshan » Wed Jun 06, 2018 9:03 am

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Post by nilushid » Wed Jun 06, 2018 10:47 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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