Unplanned ADSL Network Outage - Oakleigh East, VIC

[IsuruB]

Event Notification

Location Affected: Oakleigh East, VIC.

Event Start Time: 01/06/2018 approximately 04:26 PM.

Products Impacted : ADSL.

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

ETR : Our Supplier cannot provide an Estimated Time of Resolution at this time.

Exetel apologizes for any inconvenience this may have caused.

[nilushid]

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

[IsuruB]

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 04/06/2018.

Exetel apologizes for any inconvenience this may have caused.

[tharmesk]

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

[Dhilshan]

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

[tharmesk]

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

[Dhilshan]

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

[nilushid]

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.