Event Notification
Location Affected: Oakleigh East, VIC.
Event Start Time: 01/06/2018 approximately 04:26 PM.
Products Impacted : ADSL.
Additional Information: Some customers in the above mentioned area may experience connectivity issues.
Root cause : Still being investigated.
ETR : Our Supplier cannot provide an Estimated Time of Resolution at this time.
Exetel apologizes for any inconvenience this may have caused.
Unplanned ADSL Network Outage - Oakleigh East, VIC
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update:
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 04/06/2018.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 04/06/2018.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.
Exetel apologizes for any inconvenience this may have caused.
Re: Unplanned ADSL Network Outage - Oakleigh East, VIC
Update
Our supplier advises that the outage has been successfully restored.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service.
Our supplier advises that the outage has been successfully restored.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service.